Managed IT & Support
5 min read
Windows Server 2016 end of support: 12 January 2027
Windows Server 2016 stops getting security updates on 12 January 2027. What that means, your Extended Security Update options and how to plan the upgrade.
Managed IT & Support in Perth
Our flagship service. A 7-day service desk with unlimited incident and onsite support, plus fixed-cost managed coverage of the servers, networks and remote access your business depends on. We design, run and improve the whole environment.
What's included
- 7-day service desk
- Unlimited onsite support
- Server virtualisation
- Networking
- Remote access and VPN
- VoIP and connectivity
- SD-WAN
- Backup and disaster recovery
- Patching
- Performance monitoring
- vCIO planning
How we start
- 1
We listen
Based on our initial contact with you about your operations.
- 2
We analyse and review your needs
We review your current system and how Geidi may be able to enhance your IT operations.
- 3
A low-risk first step
If there is a fit, we work with you to identify a low-risk first step.
What our clients say
Geidi is so much more than just our 'IT Support'. With a proactive approach to our IT needs combined with their expertise across a number of fields they have become an integral part of our team. I am happy to share credit with them for our business success and quite simply with Geidi they deliver what they promise, on time and on budget.
Questions about Managed IT & Support
What managed IT services does Geidi provide?
Our flagship service. A 7-day service desk with unlimited incident and onsite support, plus fixed-cost managed coverage of the servers, networks and remote access your business depends on. We design, run and improve the whole environment.
How does Geidi start a new engagement?
Our approach is process-first. We start by understanding how your company's processes actually run, then choose the technology to support them. We work with organisations of 5 to 1,000 staff, Perth-based and Australia wide. A staged method with review gates and support. Risk is managed at every stage.
What happens after I get in touch?
Based on our initial contact with you about your operations, we listen, analyse and review your needs. If there is a fit, we then work with you to identify a low-risk first step to begin our journey with you.
Guides on Managed IT & Support
All insights- Managed IT & Support
7 min read
How to choose a managed IT provider in Perth
What to ask a managed IT provider in Perth or regional WA before you sign, from service desk hours and onsite support to admin accounts and exit terms.
- Managed IT & Support
6 min read
Windows 10 end of support: what to do a year later
Windows 10 support ended in October 2025. What Extended Security Updates cover and cost, what unsupported means, and whether to upgrade or replace.
Related services
The support, security, cloud and infrastructure your business relies on, run by an experienced Perth team for organisations of 5 to 1,000 staff, across WA and Australia.
See managed it overviewMicrosoft 365, SharePoint, Dynamics 365, hosted infrastructure, custom software and websites, implemented and run as one environment.
Explore Cloud & Business SystemsA 24/7 security operations centre with monitoring, detection and response, aligned to Essential Eight and NIST.
Explore Cyber SecurityGeidi AI, our newest division. Practical AI and automation, built safely on the Microsoft 365 environments and security we already manage.
Explore AI & AutomationGeidi AI, in production
IT Portal (opens in a new tab)
Add or remove a staff member in one step: account, licence, laptop and welcome email, even scheduled for their start date. Geidi estimates about 40 minutes saved per new starter.
IT Portal on geidi.aiGeidi AI, in pilot
Mailroom (opens in a new tab)
Reads your shared inboxes around the clock, then sorts and files every email. Your team stays in control of what happens next.
Mailroom on geidi.ai
One partner for the whole environment.
Tell us about your existing IT. We would be pleased to review your current system and give you an overview as to how Geidi may be able to deliver and enhance your IT operations.
