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IT support for medical and health practices

Patient records need protecting and clinics cannot stop. Geidi keeps practices secure and running.

IT for medical

Medical practices hold patient records, some of the most sensitive information any business keeps. Clinics run to a full appointment book, so a failed computer or network outage means patients waiting. Health information is protected under the Privacy Act 1988, and a breach may need to be reported under the Notifiable Data Breaches scheme. Geidi provides a 24/7 security operations centre aligned to Essential Eight and NIST, and managed IT with a 7-day service desk.

Common IT challenges

  • Shared devices, many users

    Doctors, nurses and reception staff share workstations and move between rooms. Every device and login needs to stay patched and secure.

  • Clinic hours are fixed

    Reception, clinical software and phones all need to work from the first appointment to the last.

  • Reporting obligations

    A serious data breach may need to be reported to affected patients and the regulator under the Notifiable Data Breaches scheme.

How Geidi helps

  • Cyber Security

    A 24/7 security operations centre with monitoring, detection and response, plus incident response if something does happen.

    About Cyber Security
  • Managed IT & Support

    Patching, backup and disaster recovery, networking, and VoIP and connectivity for reception phones, backed by unlimited incident and onsite support.

    About Managed IT & Support
  • Cloud & Business Systems

    Microsoft 365 and enterprise email set up and run as one environment, with migration and licensing handled.

    About Cloud & Business Systems

Questions from medical organisations

Something else on your mind? Call 1300 855 049.

How does Geidi help protect patient records?

Our cyber security service includes a 24/7 security operations centre, SIEM monitoring, managed detection and response, incident response and vulnerability scanning, aligned to Essential Eight and NIST.

What if our clinic loses its systems?

Backup and disaster recovery is part of our managed IT service. Our 7-day service desk and unlimited incident and onsite support help get the practice running again.

Do you keep our computers up to date?

Patching and performance monitoring are part of our managed IT service, with fixed-cost coverage of the servers, networks and remote access your practice depends on.

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  • A 24/7 security operations centre with monitoring, detection and response, aligned to Essential Eight and NIST.

    Explore Cyber Security
  • A 7-day service desk with unlimited incident and onsite support, plus fixed-cost coverage of the servers, networks and remote access your business depends on.

    Explore Managed IT & Support
  • Microsoft 365, SharePoint, Dynamics 365, hosted infrastructure, custom software and websites, implemented and run as one environment.

    Explore Cloud & Business Systems

One partner for the whole environment.

Tell us about your existing IT. We would be pleased to review your current system and give you an overview as to how Geidi may be able to deliver and enhance your IT operations.